Gonini uses Direct Debit for collection of outstanding invoices. If you are unable to set up a Direct Debit, please contact finance@gonini.com to discuss alternative payment options. 

Unless otherwise agreed, we will collect the payment 7 days after the invoice issue day (i.e. the date you received your invoice). If you signed up to Direct Debit we will send you a notification 3 business days prior to the payment being charged to your account. 

If your Direct Debit payment failed, please email finance@gonini.com and the team will be able to assist you. 

If you are unable to make the payment on time, please reach out to finance@gonini.com and the team will be able to discuss payment options on a case by case basis. 

Gonini will remind you of any outstanding invoice via email. If the invoice remains unpaid, Gonini will reserve the right to suspend your account until a payment is made.